FAQ

You can easily check the charge level by following these simple steps:

1. Press Pocket Charger Button for 1 second (short press)

2. The Battery Status lights will turn on and indicate the level of charge.

It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.

The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the holder up to 20 times.

No, the new IQOS 3 Pocket Charger is not compatible with the previous versions.
If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size. The IQOS 3 Holder cannot be inserted into 2.4 /2.4 Plus Pocket Charger because of the different size.

You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions.

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 8 seconds and then releasing.
Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.

Holder vibrations are activated in the following situations:

- At the start of the heating (once you press the IQOS 3™ Holder Button to start heating);

- One vibration;

- When the device is ready to be used – two vibrations;

- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations.

Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc.

Any red light (steady or blinking) indicates that there is a device error. Please, perform a reset of your device and try using it again. Still no luck? Please contact IQOS Care by phone - 0800 9900000 or ask for assistance in the nearest IQOS Store.

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. A red blinking light can occur on:

• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C) -> Wait until device is within temperature limits.

• Holder status light: Holder malfunction -> Please, perform a reset of the device. Still no luck? Please contact IQOS Care by phone - 0800 9900000 or ask for assistance in the nearest IQOS Store.

IQOS 3 is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 50℃.

ProtectPlus™ System hosts a number of technological improvements:

- robust outer shell improves shock resistance of the device;

- new side door opening tested to guarantee reliable performance;

- new technology provides longer battery life;

- heating chamber of your Holder has been redesigned for improved reliability.