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First Time Use

Everything you need to know on how to use IQOS

Frequently Asked Questions

All the answers to frequently asked questions about IQOS

Troubleshooting and self diagnosis

We are here to help you to solve any problem you have with your IQOS

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Find stores where you can buy HEETS or other IQOS related products

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We Care - This website contains information about smoke free products that are exclusively intended for adult smokers or users of nicotine-containing products in the Netherlands and therefore we ask your age.
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This website is reserved for IQOS users of 18 years and above.