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To safeguard our customers and store employees and in order to help preventing the further spread of the coronavirus, we are suspending the operation of our IQOS stores until further notice
Online at
At Tobacco shops and petrol stations that are still open at this time.
Our IQOS Care team are there to help! We offer several ways for you to reach out to us. Please check our support page for our contact details.
In case you need support with your IQOS, please use the Troubleshoot tool to self-diagnose the device issue. You can also contact our IQOS Care Team via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
1. Wipe the outside of the Charger and the Holder with a disinfectant wipe.
2. Clean the blade and the inside area of the holder with the dedicated cleaning sticks.
3. Dispose of the used wipes and sticks in a bin.
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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.