ORDERS AND COMMERCIAL INFORMATIONS
Are IQOS stores open?
To safeguard our customers and store employees and in order to help preventing the further spread of the coronavirus, we are suspending the operation of our IQOS stores until further notice
Where can I buy HEETS?
Online at iqos.nl
At Tobacco shops and petrol stations that are still open at this time.
How do I contact the call center?
Our IQOS Care team are there to help! We offer several ways for you to reach out to us. Please check our support page for our contact details.
What do I do if I have an issue with my device?
In case you need support with your IQOS, please use the Troubleshoot tool to self-diagnose the device issue. You can also contact our IQOS Care Team via any of the channels below, who will support you in finding the most suitable solution.
Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
What is the best way to clean my IQOS?
1. Wipe the outside of the Charger and the Holder with a disinfectant wipe.
2. Clean the blade and the inside area of the holder with the dedicated cleaning sticks.
3. Dispose of the used wipes and sticks in a bin.