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International Assistance

Help is never
far away

Travelling abroad? Our dedicated helpline is available in selected locations in case you experience issues with IQOS! Register your IQOS and go abroad with piece of mind (available in selected countries).

IQOS Support Abroad

We offer support and replacement of your broken IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

Available in over 40 Countries

IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.

How to sign up

If you and your IQOS are already registered, you can enjoy the IQOS International Assistance service today. If not, quickly register your IQOS under "My Account"page.

REGISTER

Frequently asked questions

General Information

Warranty & Repair

IQOS Care Plus

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Still have questions about IQOS?

We are here to help you across multiple channels

IQOS Live Chat

We will respond within seconds
Available every day from 10AM-7PM.

Chat with us

IQOS on Facebook

We will respond within 2hrs
Available every day from 10AM-7PM.

IQOS Support

IQOS on Twitter

We will respond within 2hrs
Available every day from 10AM-7PM.

Send us a DM @iqos_support_nl

IQOS Email Support

We will respond within 8hrs
Service available every day from 10AM-7PM.

Send us a message

IQOS FAQ

Find your answer online

Full FAQs available here

IQOS Phone Support

Available every day from 10AM-7PM.

0800 9900000

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.