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Recycle your older generation
defective device
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First Time Use

Everything you need to know on how to use IQOS

Frequently Asked Questions

All the answers to frequently asked questions about IQOS

Troubleshooting and self diagnosis

We are here to help you to solve any problem you have with your IQOS

Find Stores Near You

Find stores where you can buy HEETS or other IQOS related products

Need Assistance?

Our customer service is there to support you with all your questions about IQOS

Going on Vacation?

At home or abroad, our support team has you covered

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.