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Welcome to IQOS Care

First steps with IQOS 3 MULTI

Using IQOS is easy. Learn how to use, clean, and charge your IQOS 3 MULTI, and find quick tips .

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Troubleshooting and self diagnosis


Recycle your older generation defective device

Frequently asked questions

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We are here to help you across multiple channels

IQOS Live Chat

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Available every day from 10AM-7PM.

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IQOS on Twitter

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Send us a DM @iqos_support_nl

IQOS Email Support

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Full FAQs available here

IQOS Phone Support

Available every day from 10AM-7PM.

0800 9900000

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.