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Welcome to IQOS Care

First steps with IQOS 3 DUO

Using IQOS 3 DUO is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.

Find a solution

Troubleshooting and self diagnosis

IQOS RECYCLE

Recycle your older generation defective device

Frequently asked questions

Still have questions about IQOS?

We are here to help you across multiple channels

IQOS Live Chat

We will respond immediately
Available every day from 10AM-7PM.

Chat with us

IQOS on Facebook

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Available every day from 10AM-7PM.

IQOS Support

IQOS on Twitter

We will respond immediately
Available every day from 10AM-7PM.

Send us a DM @iqos_support_nl

IQOS Email Support

We will respond within 8hrs
Service available every day from 10AM-7PM.

Send us a message

IQOS FAQ

Find your answer online

Full FAQs available here

IQOS Phone Support

Available every day from 10AM-7PM.

0800 9900000

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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.