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Welcome to IQOS Care

First steps with IQOS 3 DUO

Using IQOS 3 DUO is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.

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Find a solution

Troubleshooting and self diagnosis

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IQOS RECYCLE

Recycle your older generation defective device

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Frequently asked questions

General Information

Warranty & Repair

IQOS Care Plus

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Still have questions about IQOS?

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IQOS Live Chat

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Available every day from 10AM-7PM.

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IQOS Email Support

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IQOS FAQ

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Full FAQs available here

IQOS Phone Support

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0800 9900000

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.