FORGOT PASSWORD?

Continue with login
OR

FAQ

IQOS DEVICES

The IQOS is an electronic device that should be treated with the same care as a smartphone, for example.
Protect your IQOS from water, direct sunlight, and heat. Do not leave your IQOS in hot places, such as the interior of a car, for long periods of time since this could damage or significantly impair the battery or electronics.
Make sure that the holder is completely dry before you connect it to the pocket charger again. At low temperatures, you can prevent potential malfunction by briefly warming it in your hands.
IQOS Holder and Pocket Charger are safe, as electronic devices, when used in accordance with the instructions in the Quick Start Guide.
For more details refer to the User Guide. They both comply with EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
If your IQOS device has stopped working, please do a soft reset. If the device is still not working, please use the Troubleshoot tool to explore the various solutions available for your device.

You can also contact our IQOS Care Team via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Keep IQOS away from water, direct sunlight and/or heat.

Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.
You can recycle your IQOS free of charge in a brand store or contact our customer support via any of the channels below, and we will guide you on the next steps.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Yes! You can bring your old IQOS to one of our brand stores or contact our customer care team via our support channels, and we will guide you on the next steps. Our ambition is that each device can be returned after use and recycled. In 2018, we established two recycling hubs, or reverse logistics centers, in Europe and Asia, to ensure that device recycling is done to best practice standards. Read more about it here.
Product added to cart

Your cart is empty

Find the IQOS that suits you best.

Compare models

  • English

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.