FAQ

You can easily check the charge level by following these simple steps:

1. Press IQOS 3 Multi Button for 1 second;

2. The Battery Status lights will turn on and indicate the level of charge.

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.

The IQOS 3 Multi device does not require a full charge to work. If the device is fully charged you may use it up to 10 back-to-back sessions without recharging.

You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.
The lights will fade in and out to confirm a reset.

IQOS 3 Multi vibrations are activated in the following situations:

- At the start of the heating (once you press the Button to start) - one vibration;

- When the device is ready to be used - two vibrations;

Any white light indicates that the device is performing various operations, such as charging, re-initialization, ready to use, fully charged etc. Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C). Please, perform a reset of your device and try again.

Still no luck? Please contact IQOS Care by phone call – 0800 9900000 or ask for assistance in the nearest IQOS Store.

IQOS 3 Multi is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 0℃ and 50℃.