FAQ

As long as you did not specifically unsubscribed from IQOS CARE PLUS and that your device is still under warranty, your device remains covered by IQOS CARE PLUS.
For each device, you are entitled to one claim on accidental damage during the coverage period. To find out more about your coverage please contact your IQOS Care Center.

For the time being, IQOS Care Plus is offered free of charge, and is automatically available to all consumers upon registration.

IQOS Care Plus is offered free of charge, and is automatically available to all consumers upon registration.

If your device is still under warranty, you can link your device on your account, and then it will be automatically enrolled in Care Plus as well. If you encounter problems, please contact IQOS Care Team.

Coverage will apply in the country where you registered the device in your account.

Replacement is not available for such cases.

Replacement is not available for such cases, it only applies for the devices and their single line-up items.

Accidental damage coverage is an extra service that refers to replacing during warranty period one time a holder and a pocket charger, registered in your account on IQOS-Care.NL from various reasons related to misusage of the device (for example, broken blade, broken latch etc.)

Please follow this link. https://www.iqos-care.nl/en/iqos-care-plus-t-and-c

Replacement is not available for such cases.

Previous replacements due to accidental damage do not affect your coverage.
You are entitled to one accidental damage replacement between the enrollment in Care Plus and the end of your warranty period.