Rapid replacement
A quick replacement of your IQOS to ensure that you can always use your IQOS device.
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IQOS Care Plus
Every IQOS experience is unique. So we developed IQOS CARE PLUS, a service package for you to enjoy tailored support, coverage, and other additional benefits.
IQOS International Assistance
Would you like help with your IQOS while travelling? Call our dedicated helpline for advice and assistance.
Accidental Coverage
IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.
Recycle Your Device
Would you like to recycle your broken device? Contact our customer service team for support.
Looking for some support?
Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.
Still have questions about IQOS?
We are here to help you across multiple channels
IQOS Live Chat
We will respond within seconds Available every day from 10AM-7PM.
IQOS on Twitter
We will respond within 2hrsAvailable every day from 10AM-7PM.
IQOS Email Support
We will respond within 8hrsService available every day from 10AM-7PM.
