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IQOS Care Plus

Every IQOS experience is unique. So we developed IQOS CARE PLUS, a service package for you to enjoy tailored support, coverage, and other additional benefits.

IQOS International Assistance

Would you like help with your IQOS while travelling? Call our dedicated helpline for advice and assistance.

Accidental Coverage

IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.

iqos recycle programme
Recycle Your Device

Would you like to recycle your broken device? Contact our customer service team for support.

Rapid replacement

A quick replacement of your IQOS to ensure that you can always use your IQOS device.

Looking for some support?

Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.


Frequently asked questions

Still have questions about IQOS?

We are here to help you across multiple channels

IQOS Live Chat

We will respond within seconds
Available every day from 10AM-7PM.

Chat with us

IQOS on Facebook

We will respond within 2hrs
Available every day from 10AM-7PM.

IQOS Support

IQOS on Twitter

We will respond within 2hrs
Available every day from 10AM-7PM.

Send us a DM @iqos_support_nl

IQOS Email Support

We will respond within 8hrs
Service available every day from 10AM-7PM.

Send us a message


Find your answer online

Full FAQs available here

IQOS Phone Support

Available every day from 10AM-7PM.

0800 9900000

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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.